Reference

cektoto Privacy Policy, Clear In One Place

We keep this page short enough to read before you submit account details, but complete enough to explain what happens next.

Account dataCookie useDevice checksLocal law

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What We Keep And Why

cektoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply this policy to the details you send when you open or update an account, including contact fields, device signals, and the request history tied to your login. When you use DANA, OVO, GoPay, or QRIS, we keep the minimum payment record needed to confirm

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status, match the transaction to the right account, and answer later questions. Cookies help us remember session state, keep the form flow stable on Android and desktop, and spot repeated failed sign-ins that need extra checks. Where local law allows, you can ask us to correct,
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export, or remove data that we no longer need, and we will use the same verified contact route before we act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Ways To Reach Our Privacy Team

The fastest way to reach us is through the same contact path linked to your account, because privacy requests need a verified sender.

HANDLING STANDARDS

How We Handle Your Data

We handle privacy in the same flow as account access, so the page stays practical instead of abstract.

Data Scope

We collect only the details needed for account access, change requests, and payment matching. That usually means contact fields, login timestamps, device type, and the reference data attached to DANA, OVO, GoPay, or QRIS entries.

Cookies

Cookies keep your session active, remember form state, and reduce repeated sign-in prompts. On Android Chrome and desktop browsers, we use them to keep the privacy prompts readable after you return to the page.

Account Security

If you sign in from a new phone or a different browser, we may ask for a one-time code before showing sensitive fields. This keeps change requests tied to the right account and helps us block unwanted access.

Retention

Active account data stays on file while your profile is open. After that, we keep only the records needed for dispute handling, access checks, or local legal duties, then remove or anonymize the rest when the retention period ends.

Request Changes

To change or remove data, send a verified request through the contact on file and state exactly what you want adjusted. We confirm the request against your record first, then tell you which items we can update right away.

Contact Path

For privacy questions, use the same channel already linked to your account so we can match you quickly. If your number or email changed, tell us that first and we will switch to a fresh verification step.

Answers Before You Open An Account

These are the questions we answer most often before an account is opened or updated. We keep the replies tied to real account steps, so you can see what happens to your details, how long we keep them, and how to ask for changes without guessing the process. If local law changes, we update this page and use the same verified contact route for any request that needs your consent.

We collect the contact fields you submit, login timestamps, device type, browser language, and the payment reference needed to reconcile DANA, OVO, GoPay, or QRIS activity. We do not ask for extra details unless a request needs verification.

Cookies keep your session active, remember form state, and help us spot repeated sign-in failures. On Android and desktop, they also keep the privacy prompts readable after you return to the page.

Yes. Send a verified request through the contact on file, tell us what needs to change, and we will confirm the update after checking against your account record. If the change affects access, we may ask for a fresh code.

We keep active account data while your profile is open and retain only the records needed for access checks, dispute handling, or local legal duties after that. When the retention period ends, we remove or anonymize the leftover details.

Only the small support team assigned to your ticket and any staff needed to verify the account can see it. We do not share your request with unrelated teams, and we log each action so you can ask what changed.

Contact us through live chat, WhatsApp, or email from the registered address, say which data you want removed, and wait for verification. We will explain any items we must keep for local law or transaction records.

Yes. Where local law permits, we follow the request you make; where a rule requires us to retain something, we keep only that item and explain why. Access to cektoto depends on local law and is available only where local law permits.

cektoto Privacy Policy, Clear In One Place

Ways To Reach Our Privacy Team

How We Handle Your Data

Data Scope

Cookies

Account Security

Retention

Request Changes

Contact Path

Answers Before You Open An Account

01 What data do you collect from my account?

02 Why do you use cookies?

03 Can I change my personal details?

04 How long do you keep my data?

05 Who can see my privacy request?

06 How do I ask for data removal?

07 Does local law affect this policy?

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